Your voice matters.
Tell us when things are going well, when something does not feel right, or when you want us to do something differently.
Feedback helps us listen, learn and improve.
NUM1 Supported Care welcomes feedback from the people we support, families, carers, advocates and professionals.
Tell us when we have made a positive difference.
If a member of our team has provided excellent support, helped you achieve something important or simply made your day better, please tell us.
Tell us if something does not feel right.
You do not have to wait until something becomes a formal complaint. Where possible, we want to understand concerns early and work with you to resolve them.
You have the right to make a complaint.
We will listen to your concerns, treat you with respect and deal with your complaint fairly and appropriately.
Speaking up will not affect your support.
Everyone has the right to raise a complaint about their care or support.
Making a complaint will not affect the support you receive.
We will take what you tell us seriously.
With dignity and respect.
We will listen without judgement, take what you tell us seriously and treat you with dignity and respect.
Fairly and appropriately.
We will look at what happened, respond appropriately, take action where needed and keep you informed.
Feedback should make things better.
We will learn from complaints and feedback and use what we learn to improve the service.
You can ask for help.
We understand that not everyone finds it easy to make a complaint. Information can be provided in a way that is easier for you to understand, and you can ask someone you trust to help you.
If something goes wrong, we want to learn from it.
NUM1 Supported Care is committed to being open and transparent. If something goes wrong, we believe in being honest, responding appropriately and learning from what has happened.
Compliment, concern or complaint — we want to hear from you.
Use our Contact page to get in touch with NUM1 Supported Care, or contact us directly by telephone or email.
07947 549 069
info@num1supportedcare.com