Information you can understand.
Everyone should be able to understand information about their life and support, communicate in a way that works for them, and have their voice heard.
Good communication starts with understanding the person.
People have different communication needs and preferences. NUM1 Supported Care takes time to understand how each person prefers to communicate, what helps them understand information and how they express their own views.
This may include their preferred communication style, verbal or non-verbal communication, how they understand written information, whether they need more time to process information, and any cultural or language needs.
Information should make sense to you.
Important information about your support should be explained in a way you can understand. Where needed, information can be presented differently or additional help provided.
If you do not understand something, tell us. It is our responsibility to find a better way of explaining it.
Your voice matters.
Being able to communicate is an important part of having choice and control. Communication difficulties should not prevent someone from being involved in decisions about their own life.
Information in a way that works for you.
Important information can be made available in accessible formats appropriate to a person’s individual communication needs. This may include Easy Read, visual information or other communication support where required.
You can have support to communicate.
Where appropriate, you can involve someone you trust when communicating with NUM1 Supported Care. This could be a family member, friend, advocate, social worker or health or social care professional.
Everyone should be able to speak up.
Everyone should be able to tell NUM1 Supported Care when they are happy with their support — and when they are not.
Complaints and feedback information should be clear and accessible to the people using the service.
Clear and easy to use.
The NUM1 Supported Care website aims to make information easier to find, read and understand.
Tell us what would help.
If you need information in a different format or need help communicating with NUM1 Supported Care, please tell us.