It is important to speak up.
If you are worried about something happening within NUM1 Supported Care, we want you to feel able to raise your concern.
Speaking up helps protect people.
Concerns should be taken seriously. If you believe something is wrong, unsafe or not being dealt with appropriately, you should raise it so that it can be looked into.
You may want to raise a concern about something you have seen, heard or experienced.
Something may be putting a person at risk.
This could include unsafe practice, poor care or support, or a concern about someone’s wellbeing.
Something does not feel right.
You may be concerned about behaviour, actions or practices that you believe are inappropriate or should be looked into.
You believe a concern needs attention.
If you have a genuine concern, we want you to raise it rather than feel that you have to stay silent.
Your concern should be heard.
Raising a genuine concern is an important way of helping to keep people safe and maintaining good standards of support.
You should never feel that you have to stay silent about a genuine concern.
Raise a concernWe will listen and take appropriate action.
We will take your concern seriously.
You should be able to explain what is worrying you and provide the information you believe is important.
We will look at the concern appropriately.
The information provided will be considered so that the appropriate next steps can be identified.
Concerns should lead to appropriate action.
Where action is needed, the concern should be responded to and lessons used to help improve safety and support.
Safeguarding concerns should be raised promptly.
If your concern is about abuse, neglect, exploitation or someone being at risk of harm, please also see our Safeguarding information.
View SafeguardingTell us what you are worried about.
You can raise a concern with NUM1 Supported Care using our Contact page, or contact us directly.
07947 549 069
info@num1supportedcare.com